Sealed system5 photos
Viking 48" Panel-Ready Side-by-Side
Viking issue
Stopped cooling. Both compartments drifting warm.
Parts replaced
4 components
Side-by-side · Same-day service
Viking Side-by-Side Refrigerator Repair
Built-in 42" and 48" units, panel-ready doors included. Warm fresh food side, ice and water faults, frost and door alignment. Firm price before we start, up to 1 year warranty in writing.
1,400+reviews
10+years on Viking
7 daysa week
What we service
Viking Appliances We Repair
Every Viking unit in your kitchen: built-in, freestanding and panel-ready.
Refrigeration
Cooking & Ventilation
Kitchen & Outdoor
Rated 5 out of 5
"Fixed our dishwasher quickly and the technician was so nice and communicative. Easy to get someone to the house even on the weekend."
Josephine N. · Google
Rated 5 out of 5
"He was quick and explained very thoroughly what was going on with my refrigerator. The price you can't beat. Thank you!"
Monique D. · Yelp
Rated 5 out of 5
"Mark figured out the issue with the ice and water dispenser, ordered the parts and fixed everything. Very knowledgeable."
Neeraj B. · Google
Rated 5 out of 5
"Our Viking fridge stopped cooling on a Saturday. They came the same afternoon and had it running before dinner."
Kiera G. · Google
Why us
Why Homeowners Choose Us
We work on Viking every day, stock the parts that commonly fail, and name the price before we start.
We See This Every Day
Side-by-sides are one of the units we open most. Our techs know the failure patterns before the panel is off.
OEM Parts on the Truck
Dampers, evaporator and condenser fan motors, defrost heaters, inlet valves and gaskets ride with the technician.
Written Quote Before We Start
The technician diagnoses on site and gives you a firm price. You decide before any work begins.
Up to 1 Year Warranty
Parts and labor, in writing. If the same fault comes back inside the window, we return at no charge.
Same Day, 7 Days a Week
Call before noon and we'll do our best to be there today, weekends included.
Built-In and Panel-Ready Units
A 48" side-by-side comes out and goes back without marking your cabinetry.
Prefer not to call? Book your visit online — we reply within 30 minutes.
Our work
Recent Side-by-Side Repairs
Real units from the last few weeks.
Sealed system5 photos
Control boards2 photos
Viking Professional 48" Side-by-Side
Viking issue
Running erratically, temperatures unstable.
Parts replaced
2 boards
Ice maker3 photos
Viking 48" Built-In Side-by-Side
Viking issue
Ice maker had stopped filling the bin.
Parts replaced
2 components
Sealed system6 photos
Viking 42" Built-In Side-by-Side
Viking issue
Stopped cooling. The system had lost its charge.
Parts replaced
2 components
Freezer door5 photos
Viking 48" Panel-Ready Side-by-Side
Viking issue
Freezer door no longer sealing or operating.
Parts replaced
1 component
Fan motor3 photos
Viking 48" Built-In Side-by-Side
Viking issue
Running loud and not reaching temperature.
Parts replaced
1 component
Ice maker4 photos
Viking 48" Built-In Side-by-Side
Viking issue
No ice, and the freezer section frosted over.
Parts replaced
1 assembly
Door hinge2 photos
Viking 48" Built-In Side-by-Side
Viking issue
Right door dropping and no longer closing square.
Parts replaced
1 mechanism
Defrost2 photos
Viking 42" Professional Side-by-Side
Viking issue
Frost building up, water collecting inside.
Parts replaced
Service, no parts
Control board1 photo
Viking 48" Side-by-Side with Dispenser
Viking issue
Not holding temperature, door no longer sealing.
Parts replaced
2 components
Sealed system1 photo
Viking 42" Side-by-Side with Dispenser
Viking issue
Stopped cooling, neither door sealing.
Parts replaced
3 components
Common faults
What Usually Goes Wrong with a Side-by-Side
A side-by-side cools both compartments from one evaporator in the freezer and feeds the fresh food side through an air damper. That single detail explains most of the calls we get on these units.
Fresh Food Side Warm, Freezer Still Cold
The most common side-by-side call. Cold air reaches the fridge side through a damper and a fan from the freezer, so the fault is usually the damper, the evaporator fan or a defrost circuit that stopped clearing ice off the coil.
Water Dispenser Dead, Ice Still Working
Points at the water side alone: the inlet valve, a clogged filter, or the supply tube frozen inside the door. The ice maker keeps running because it is fed before the split.
Ice Maker Stopped Producing
Mold heater, ejector motor or fill tube. On built-ins the fill tube frosts over first, and the unit keeps cycling without ever dropping a cube.
Ice Jams in the Chute
The chute flap and its heater keep the passage clear. Once the flap stops sealing, humid room air condenses in the chute and freezes the cubes into a plug.
Frost Building on the Freezer Back Wall
Defrost heater, defrost thermostat or a gasket that stopped sealing. Frost on the wall points at defrost; frost near the door points at the gasket.
Unit Runs Constantly or Sounds Loud
On built-ins the condenser sits behind the top grille and packs with dust. A blocked coil or a stopped condenser fan makes the compressor run without ever reaching temperature.
Doors Sitting Uneven or Gap at the Top
Two tall narrow doors, each carrying a custom panel and a dispenser. Hinges and closers wear, the door stops pulling shut on its own, and the seal goes with it.
Water Pooling Inside or Under the Unit
Usually the defrost drain tube frozen at the bottom of the freezer, or the water line fitting behind the unit. Both look the same from the kitchen floor.
Bundle and save
Discounted Service Call for a 2nd Appliance
While the technician is already at your home. Mention every unit you want checked when you book.
Call (888) 000-0000 Book onlineCoverage
Locations We Serve
Every metro has its own Viking technicians and its own local number. Pick yours for local coverage, neighborhoods and same-day availability.
AtlantaGeorgia
CharlotteNorth Carolina
GreenvilleSouth Carolina
ChattanoogaTennessee
TampaFlorida
JacksonvilleFlorida
PensacolaFlorida
MiamiFlorida
New YorkNew York
ChicagoIllinois
DallasTexas
San FranciscoCalifornia
Don't see your city? Call (888) 000-0000 — we cover more than the metros listed here.
Questions
Side-by-Side Refrigerator FAQ
Answered by our dispatch team.
My fridge side is warm but the freezer is fine. What is that?
On a side-by-side both compartments are cooled from one evaporator in the freezer, and the fresh food side gets its cold air through a damper and a fan. When the fridge side alone goes warm, the fault is almost always in that path: the damper, the fan, or ice on the coil because defrost stopped running. It is rarely the compressor.
Ice works but water does not. Is that one repair or two?
One. Water and ice split after the inlet valve, so a dead dispenser with a working ice maker points at the valve, the filter or the tube inside the door. The technician confirms which on site.
Do you work on built-in 42" and 48" units?
Yes, including panel-ready doors. The unit is pulled from the cabinetry and reset without marking the millwork, and the panel alignment is set back the way it was.
How long does a side-by-side repair take?
It depends on the fault and whether the part is on the truck. Dampers, fans, heaters and valves are common enough that we carry them. Anything model-specific is ordered against the serial number, and you get the timing in writing with the quote.
Do you use original Viking parts?
We use OEM parts identified by the serial number on your unit. Viking revised components across model years, so the model name alone is not enough to order the right one.
Is it worth repairing an older side-by-side?
Usually yes on a built-in. A replacement means the cabinetry opening, the panels and the water line all have to work with the new unit, which turns a repair into a kitchen job. If we think yours is past sensible repair, the technician will say so on site.
Do I need to empty the refrigerator before you arrive?
No. Leave it as it is. If the technician needs a compartment cleared to reach the evaporator or the damper, he will say so on site and it takes a few minutes. Only pull the unit out of the cabinetry yourself if you are certain the flooring can take it.
Still have a question? Call (888) 000-0000 or book online.
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Book Your Viking Repair Today
Tell us what's wrong and we'll call you back to confirm a time. Same-day slots available in every metro we cover.
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