Sealed system5 photos
Viking 48" Panel-Ready Side-by-Side
Stopped cooling. Both compartments drifting warm.
4 components
Ranges · Same-day service
Professional and Tuscany ranges, 30 to 66 inches, gas, dual-fuel and induction. Burners that will not light, uneven oven temperature, failed igniters and door alignment. Firm price before we start, up to 1 year warranty in writing.
What we service
Every Viking unit in your kitchen: built-in, freestanding and panel-ready.
Refrigeration
Cooking & Ventilation
Kitchen & Outdoor
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"He was quick and explained very thoroughly what was going on with my refrigerator. The price you can't beat. Thank you!"
Monique D. · Yelp
"Mark figured out the issue with the ice and water dispenser, ordered the parts and fixed everything. Very knowledgeable."
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"Our Viking fridge stopped cooling on a Saturday. They came the same afternoon and had it running before dinner."
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Why us
We work on Viking every day, stock the parts that commonly fail, and name the price before we start.
Ranges are one of the units we open most. Our techs know the failure patterns before the panel is off.
Dampers, evaporator and condenser fan motors, defrost heaters, inlet valves and gaskets ride with the technician.
The technician diagnoses on site and gives you a firm price. You decide before any work begins.
Parts and labor, in writing. If the same fault comes back inside the window, we return at no charge.
Call before noon and we'll do our best to be there today, weekends included.
A 48 inch range comes out and goes back without marking your flooring or cabinetry.
Prefer not to call? Book your visit online — we reply within 30 minutes.
Our work
Real units from the last few weeks.
Sealed system5 photos
Stopped cooling. Both compartments drifting warm.
4 components
Control boards2 photos
Running erratically, temperatures unstable.
2 boards
Ice maker3 photos
Ice maker had stopped filling the bin.
2 components
Sealed system6 photos
Stopped cooling. The system had lost its charge.
2 components
Freezer door5 photos
Freezer door no longer sealing or operating.
1 component
Fan motor3 photos
Running loud and not reaching temperature.
1 component
Ice maker4 photos
No ice, and the freezer section frosted over.
1 assembly
Door hinge2 photos
Right door dropping and no longer closing square.
1 mechanism
Defrost2 photos
Frost building up, water collecting inside.
Service, no parts
Control board1 photo
Not holding temperature, door no longer sealing.
2 components
Sealed system1 photo
Stopped cooling, neither door sealing.
3 components
Common faults
A range is two appliances in one housing: sealed burners on top and a convection oven below, each with its own ignition and control. Most calls come down to one of those two halves.
The spark module keeps firing because the flame sensor never confirms ignition. Usually a fouled electrode, a burner cap sitting wet or crooked, or a clogged port underneath.
The oven sensor and the control board decide when the burner or element runs. A drifting sensor reports a temperature the cavity never reached, and the oven cycles around the wrong number.
On gas ranges the igniter has to draw enough current to open the safety valve. As it ages it still glows but never pulls the valve, so you get heat from the igniter and nothing else.
Air shutter setting, a partially blocked port, or the wrong orifice for the gas supply. On a converted unit it is almost always the orifice.
The valve stem grease dries out and the seal behind the knob lets heat through. Both are addressed with the valve out of the manifold.
Hinges carry a heavy door with the glass pack inside. Once a hinge spring goes, the door sits proud, heat escapes at the top and the cavity never reaches the setpoint.
The fan motor sits behind the rear baffle and its bearings dry out. A stopped fan turns convection into a plain bake and leaves the back of the cavity hotter than the front.
Power supply to the board, or the board itself. On built-in installs the outlet behind the range is worth checking before anything is ordered.
Bundle and save
While the technician is already at your home. Mention every unit you want checked when you book.
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Questions
Answered by our dispatch team.
The spark module keeps firing until the flame sensor confirms ignition. When one burner alone will not light, the fault is at that burner: a fouled electrode, a cap sitting wet or crooked, or a clogged port underneath. The other burners keep working because they share only the module.
Yes. It is usually the oven sensor drifting, and the board is heating to the number that sensor reports. We measure the cavity against the setpoint before deciding whether it is the sensor, a calibration offset, or the board.
Yes, 30 to 66 inch units. On built-in installs the range is pulled out and reset without marking the flooring or the surrounding cabinetry.
It depends on the fault and whether the part is on the truck. Igniters, sensors, spark modules and valves are common enough that we carry them. Anything model-specific is ordered against the serial number, and you get the timing in writing with the quote.
We use OEM parts identified by the serial number on your unit. Viking revised components across model years, so the model name alone is not enough to order the right one.
Usually yes. Viking builds these to be rebuilt: burners, valves, igniters and boards are all serviceable parts. If we think yours is past sensible repair, the technician will say so on site.
No. Leave the range as it is. If the technician needs the unit pulled out to reach the back panel, he will do that on site. Only move it yourself if you are certain the flooring can take it.
Still have a question? Call (888) 000-0000 or book online.
Book now
Tell us what's wrong and we'll call you back to confirm a time. Same-day slots available in every metro we cover.
Independent repair of Viking and other high-end kitchen appliances.
(888) 000-0000Independent appliance repair company, not affiliated with, authorized by, or endorsed by Viking Range, LLC.